Data Privacy Policy
This Privacy Policy explains how Big Wins collects, uses, stores, and protects the information you provide when you create an account, make transactions, play games, or browse our site. We take your privacy seriously and aim to be clear about what data we handle and how you can control it.
Types of data we collect
We collect data that is necessary to operate an online casino and process player accounts. This includes information you give us directly, data created through your use of our services, and information collected automatically when you visit our site.
Personal data
Personal data covers information you supply during registration and account management, such as your name, date of birth, email address, contact details, and identity documents when verification is required. We also collect payment details needed to process deposits and withdrawals.
Technical data
Technical data includes IP address, device type, browser, operating system, unique identifiers, and connection times. We use this data to provide a secure, responsive service and to detect and prevent fraud.
Transactional data
This covers your wagering activity, game history, deposits, withdrawals, bonuses used, and other payment records. Transactional data is used to manage your account, process payments, and meet our compliance obligations.
How we use your information
We use collected data to:
- create and manage player accounts and identity verification;
- process deposits, withdrawals, and payment authorisations;
- provide and improve games, customer support, and account features;
- monitor activity to detect suspicious behaviour and prevent abuse;
- send service communications, account notifications, and optional marketing where you have consented;
- comply with legal and regulatory obligations.
Data protection practices
We implement technical and organisational measures to protect personal data, including encryption in transit, access controls, and staff training. Access to personal data is limited to authorised personnel who need it to perform their roles. While we take reasonable steps to protect data, no internet transmission is completely secure.
Cookies and tracking technologies
We use cookies and similar technologies to make the site work, remember preferences, analyse usage, and support functional features like login and game state. You can manage cookie preferences through your browser settings or via the cookie controls on our site. Blocking certain cookies may affect site functionality.
User rights
You have rights over your personal data, including the right to request access, correction, restriction of processing, or deletion where applicable. You may also object to certain processing and withdraw consent for marketing communications at any time.
Access, correction and deletion of data
To request access, correction, or deletion of your data, contact us at [email protected]. We will respond to valid requests and may ask for information to confirm your identity before making changes. In some cases we may retain limited information for legal or operational reasons.
Information sharing and third parties
We may share data with third parties that help provide and secure our services, such as payment processors, identity verification providers, analytics and fraud-prevention services, and legal or compliance advisers. We require these parties to protect personal data and to use it only for agreed purposes.
Privacy policy updates
We may update this policy to reflect changes in our services or legal requirements. Material changes will be posted on this page with an updated effective date. Continued use of our services after changes indicates acceptance of the revised policy.