Contact our team
Need help? Our support team is ready to assist with questions, account-related issues, technical concerns or general feedback. Use our convenient communication channels to get fast answers about deposits, withdrawals, verification or site features. Live chat and email are available for immediate help, and our agents will guide you through account steps, troubleshoot technical problems and handle any other enquiries efficiently and clearly. Phone support is available for urgent matters.
| Department | Contact |
|---|---|
| Customer support | [email protected], live chat (24/7), English support, average response time within minutes |
| General enquiries | [email protected], billing, account changes and promotional queries, reply within 24 hours |
| Affiliate enquiries | [email protected], partner onboarding, tracking and commission queries |
| Phone | +44 20 7946 1234, available 09:00-18:00 Mon-Fri, call-back on request |
| Working hours | Live chat 24/7; Email Mon-Fri, 09:00-18:00 |
Email Support
Email is the preferred contact method for detailed requests, account-related issues, or cases that require documents or explanations. Please send your message to [email protected] with a clear subject line, a concise description, and up-to-date contact details to avoid delays. Attach any relevant documents and include your account ID where applicable.
Contact Form
Response Time
Support response times vary by channel and issue. Most inquiries receive a reply within one business day. Simple account and payment questions are usually handled quickly via live chat or email, while complex investigations such as KYC, payment disputes, or security checks may take longer depending on their nature. We’ll keep you updated until the issue is resolved.
Feedback
We'd love to hear from you. Share any feedback, suggestions, or ideas to help us improve the website and services. Our team reviews every message carefully and uses your input to refine features, promotions, and the user experience. Send your thoughts via live chat or email and we’ll take them into account for future updates.